Frequently Asked Questions

Everything you need to know about our bespoke tailoring and delivery services.

How do I determine my correct size?

We provide a comprehensive sizing guide on every product page. For our bespoke collection, we recommend following our video measurement tutorial to ensure a perfect fit.

How long does shipping take for custom orders?

Custom-tailored garments typically take 3-4 weeks to craft. Once completed, standard shipping takes 3-5 business days depending on your location.

What is your return policy?

Ready-to-wear items can be returned within 30 days of delivery. Due to their personalized nature, custom-made suits are non-refundable but include one free alteration session.

Do you offer international shipping?

Yes, Germain Tailors ships to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout.

What materials do you use for your suits?

We source only the finest fabrics from world-renowned mills in Italy and England, including Merino wool, cashmere blends, and premium linens.

Can I track my order status?

Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey.